About the experience
What are your opening hours?
The exhibition is open daily from 10:00 AM to 7:00 PM.
What is Timewalk Exhibition like?
Timewalk Exhibition is a large-scale immersive storytelling experience that takes visitors on a sensory journey through the history of civilisations. Through projection-mapped environments, spatial audio, atmospheric effects, and interactive storytelling, guests move through evolving worlds inspired by civilizations such as Göbeklitepe, Babylon, Ancient Egypt, Maya, and Rapa Nui.
Rather than presenting history as separate events, Timewalk connects civilizations across time and geography, creating an emotional and visually immersive experience designed for guests of all ages and backgrounds.
What can I expect from each room inside Timewalk Exhibition?
Each room explores a different chapter of humanity’s shared story through immersive visuals, sound, and storytelling.
Guests begin their journey in the Starlight Corridor, a cosmic introduction connecting human existence to the birth of stars. The experience then moves into the Göbeklitepe immersive space, inspired by humanity’s earliest rituals and shared memories.
In Hall 1, guests explore the rise of the first civilizations, featuring environments inspired by Babylon, sacred rivers, and celestial systems.
Hall 2 draws inspiration from Egypt, focusing on astronomy, belief systems, and monumental sacred architecture.
Hall 3 is inspired by Maya civilization and explores humanity’s relationship with nature, astronomy, and cyclical time.
The journey culminates in Hall 4, a large-scale finale inspired by Rapa Nui, volcanic landscapes, and humanity’s enduring search for meaning.
The experience concludes in the Ending Space and Exit Corridor, a reflective environment that brings together the themes of memory, connection, and humanity’s shared legacy, allowing guests to contemplate the journey before returning to the present.
Before leaving, guests can also enjoy the Interactive Area, where body-tracking technology allows digital characters to mirror their movements in real time, along with a photobooth experience to capture a final memory of their journey through time.
What are the age restrictions for attending the exhibition?
The exhibition is accessible to all ages. 0-3 years go free (no ticket purchase necessary). Anyone 15 years and under must be accompanied by at least one ticket purchaser who is 18+ to enter the exhibition. Parental discretion is advised when deciding if the exhibition will be suitable for your child.
How long does Timewalk Exhibition last?
The exhibition experience lasts approximately 60 to 90 minutes.
Is there a Gift Shop?
Yes, there is a gift shop available at the exhibition venue.
Can I use cash on site?
Cash payments are not accepted at the venue.
Can I bring food and drink?
Food and beverages from outside are not permitted inside the exhibition. Sealed bottled water is permitted.
Will food and drinks be available on-site for purchase?
Food and drinks are available for purchase on-site at the gift shop area.
What language will the exhibition be in?
Visitors can experience the exhibition in 25 languages:
Arabic - Azerbaijani - Bengali - Cantonese Chinese - Dutch - English - French - German - Greek - Hindi - Italian - Japanese - Korean - Mandarin Chinese - Persian (Farsi) - Polish - Portuguese - Romanian - Russian - Spanish - Turkish - Ukrainian - Urdu - Uzbek - Vietnamese
Does the experience take place in an indoor or outdoor venue?
The exhibition is held in an indoor venue.
Is there air conditioning?
Yes, there is air conditioning and heating as required.
Can I take photos or record the experience?
Photography and video recording are permitted inside the exhibition for personal use. However, panoramic or full walk-through filming of the entire experience is not allowed.
Are there chairs available? Can I be seated during the exhibition?
There are no dedicated seating areas inside the exhibition.
Can I bring a bag?
Small bags are permitted inside the venue.
Are lockers available at the venue?
Yes, lockers are available on-site.
Is there a dress code?
There is no dress code, but we advise guests to dress comfortably as this is a walk-through, interactive exhibition. Please note that entry barefoot or without shoes is not permitted.
Is there a lost and found contact?
If you lose an item during your visit, please notify a member of staff who will do their best to assist in locating your belongings.
If you have already left the venue and need to contact the team regarding lost property, please email support@demmuseums.com. Lost property will be stored for up to 14 days after the exhibition closes. Any unclaimed items after this period will be disposed of. Is the exhibition suitable for children?
The exhibition is accessible to all ages. Parental discretion is advised when deciding if the exhibition will be suitable for your child.
About Tickets
How can I purchase tickets for the Timewalk Exhibition?
Tickets can be purchased through the Fever app, on the Fever website, or directly at the Timewalk Exhibition box office, subject to availability.
How much are tickets?
Ticket prices vary depending on the selected date and time. Children aged 0–3 can attend free of charge (no ticket required). Prices start from £22.70 for children (ages 4–15) and £28.50 for general admission (16+).
Do I need to print my ticket?
No, if you purchased your tickets through Fever, your contactless tickets will be delivered directly to the Fever App.
I can't find my ticket. What should I do?
If you booked through Fever, you can access your tickets and QR code within the “Tickets” section of the app. If you have not yet installed the app, it can be downloaded via the Apple App Store or Google Play. Please ensure you log in using the same account used to make the booking.
For any ticket-related issues, please contact the ticket provider directly via the Fever Support Centre. Can I purchase a ticket at the door?
Yes, you can buy a ticket via card payment on the door.
Can I transfer my tickets to another person?
Yes, tickets can be transferred to another person free of charge. Any questions regarding your booking, please contact the ticket provider directly via the Fever Support Centre. Terms and Conditions of Ticket Purchase
The only official and authorised ticketing partners for this event are those listed on the event website. If tickets are purchased or resold through unauthorised third-party platforms or secondary resale websites (including sites such as Viagogo), the organiser reserves the right to cancel those tickets immediately.
Tickets are issued as personal, revocable licences and remain the property of the event organiser at all times. Tickets must be surrendered to the organiser upon request.
If you are unable to attend the event, please contact the original ticket provider before attempting to resell tickets via any unauthorised resale platforms.
Do children need to pay for a ticket?
The exhibition is open to all ages. Children aged 0–3 may attend free of charge. Discounted child tickets are available for guests aged 4–15.
Who are the official ticket sellers for Timewalk Exhibition?
Official tickets for Timewalk Exhibition can be purchased exclusively via Fever.
What is the exchange policy?
1. GENERAL RULE
Timewalk Exhibition tickets are non-refundable as a general rule. By completing a ticket purchase, the guest acknowledges and accepts this policy in full.
2. NON-REFUNDABLE SITUATIONS
Refunds will not be issued under any of the following circumstances:
Guest's voluntary cancellation or change of plans
Failure to arrive at the scheduled time or date
Travel, transportation, or personal reasons
Expired tickets or no-shows
Changes in group size or composition
3. EXCEPTIONAL CIRCUMSTANCES ELIGIBLE FOR REFUND
Refunds may be considered exclusively in the following documented situations:
a) Force Majeure
Unforeseeable and unavoidable events beyond the visitor's control:
Natural disasters (earthquake, flood, fire, etc.)
Official state of emergency or curfew declared by authorities
Sudden severe illness or hospitalization (supporting document required)
Death of an immediate family member (supporting document required)
b) Timewalk Exhibition Operational Failures
Issues arising directly from the organization's side:
Event halted or unable to be completed due to technical failure
Closure or cancellation decision made by Timewalk Exhibition
Mandatory closure due to venue, infrastructure, or safety issues
Suspension of operations ordered by relevant authorities
4. REFUND REQUEST PROCEDURE
Guests wishing to request a refund must follow the steps below:
Step 1 — Submit a Written Request Send your refund request to support@demmuseums.com
Your email must include:
Full name
Ticket number / booking reference
Visit date
Reason for refund request
Supporting documentation (photo, medical report, official notice, etc.)
Step 2 — Await Written Approval All requests are reviewed by the Timewalk Exhibition team within 3 business days. Refund approval is issued exclusively via written email confirmation. Requests submitted by phone or social media will not be accepted or processed.
Step 3 — Refund Processing Upon approval, refunds are processed within 5–10 business days back to the original payment method used at the time of purchase.
5. IMPORTANT NOTES
Requests submitted without prior written approval will not be processed.
Claims without supporting documentation will not be considered.
Ticket transfers or date change requests are handled separately and fall outside the scope of this policy. Getting There
Where is Timewalk Exhibition located?
The event takes place at Immerse LDN, Excel London Waterfront, Royal Victoria Dock, 1 Western Gateway, London. The entrance is via the new dockside entrance along the Excel Waterfront.
If you are driving, please use this address: Excel London, Royal Victoria Dock, 1 Western Gateway, London E16 1FR.
For all other transport options please use the same address but this postcode: E16 1XL
How do you get to Timewalk Exhibition?
Immerse LDN (on the Excel London waterfront) is well connected by Underground, DLR, boat, car and Cable Car. Please pre-plan your journey before travelling.
The entrance is accessed via the ramp leading to Immerse LDN at the Waterfront, not via the West entrance. The closest tube station is Custom House (Elizabeth line and DLR).
For full information on directions to the venue and modes of transport please visit: https://www.Excel.london/visitor/getting-here
If you plan to drive to the exhibition, please refer to ‘Is there parking/Blue Badge parking available?’ Is there parking/Blue Badge parking available?
Immerse LDN offers parking, subject to availability.
Pre-booked parking for 4 hours or less is £15 - if you overstay the 4 hour parking slot, you will be charged the new day rate of £30.
On the day parking, or pre-booked parking for over 4 hours is £30.
Please note that we cannot guarantee parking availability on the day, so we highly recommend booking in advance at Official Parking – Excel London, or consider using public transport for a smoother journey.
Address for Driving:
Immerse LDN, Excel London, Royal Victoria Dock, 1 Western Gateway, London E16 1FR.
For Blue Badge parking, pre-booking is available through the Excel London website. For any additional accessibility inquiries or over-height parking, please contact accessibility@Excel.london
Important notes:
Access to the car park is only via the A13.
Please be aware that there is no access to the venue car park from Western Gateway or Seagull Lane.
If you are travelling from central London or from the south, using the Blackwall Tunnel to access the car park and lorryways, please use the A13 and turn off on the A112 junction taking Tollgate Road southbound.
The Silvertown Tunnel will provide additional cross river access to Excel London from the Greenwich Peninsula for vehicles. For information regarding toll charges for both Silvertown Tunnel and Blackwall Tunnel coming in to effect visit Silvertown Tunnel - Transport for London
Find out more at: https://www.excel.london/visitor/getting-here/parking-and-taxis Is there bike parking available at the venue?
Access to the car park is only via the A13.
Please be aware that there is no access to the venue car park from Western Gateway or Seagull Lane.
If you are travelling from central London or from the south, using the Blackwall Tunnel to access the car park and lorryways, please use the A13 and turn off on the A112 junction taking Tollgate Road southbound.
The Silvertown Tunnel will provide additional cross river access to Excel London from the Greenwich Peninsula for vehicles. For information regarding toll charges for both Silvertown Tunnel and Blackwall Tunnel coming in to effect visit Silvertown Tunnel - Transport for London
Find out more at: https://www.excel.london/visitor/getting-here/parking-and-taxis Getting to the venue during tube strikes.
There are planned tube strikes over the coming months. Please plan your journey in advance - the venue have created a document to assist you with planning here, and further information can be found by visiting the TFL website.
About Access to the Event
Can I take food and beverages into the exhibition?
Food and beverages from outside are not permitted inside the exhibition. Sealed bottled water is permitted.
Do I need to arrive at the start of my scheduled session?
Please note that the venue has very limited waiting space for guests arriving early. We therefore recommend arriving no earlier than 5 minutes before your scheduled entry time.
What if the weather is bad?
As the exhibition takes place indoors, weather conditions will not affect the experience.
We always aim to keep queues outside the entrance to a minimum. In the event of bad weather, our team will work to reduce any outdoor waiting times as much as possible.
What is prohibited at the exhibition?
For the safety and comfort of all guests, the following items are strictly prohibited inside the venue:
Weapons, sharp or bladed objects
Ammunition and explosives
Horns, whistles, drums, fireworks, flags, and flagpoles
Inflatables, balloons, paint, paint powder, glue, confetti, and glitter bombs
Wet umbrellas, glass bottles, and flammable liquids in any container
Laser pens and professional camera equipment
Wheeled footwear, helmets, and full-face masks
Card readers or any item considered capable of causing disruption, danger, or inconvenience to the event or other guests, regardless of legality or intended use
Ceremonial bladed items where entry conditions have not been satisfied
In addition, food and beverages, alcohol, smoking or vaping materials, flash photography equipment, umbrellas, prams and buggies, and any item likely to disturb other guests are not permitted inside the exhibition.
Is this a child-friendly environment?
The exhibition is a child-friendly environment.
Can I smoke or vape?
No. Smoking on the premises (including the use of e-cigarettes) is strictly prohibited.
Are prams/buggies allowed?
Prams and buggies are permitted inside the exhibition. However, please note that there is no designated buggy parking or storage area available on-site should you prefer to leave them outside the experience areas.
Are there toilets at the exhibition?
Toilets are located on the exhibition.
Where are the baby changing facilities?
Baby changing facilities are available in the ground floor accessible toilet at ExCeL, as well as on Level 0 in both the male and female toilets on the boulevard. In the ICC area (East end of the venue), baby changing facilities can be found in the accessible toilets near the red blocks between S9/S10, N10/N11, the Prince Regent DLR East corridor, and East Level 0. Baby changing facilities are also available in the exhibition toilets.
Do you have a family room?
The family room can be found by the S9 boulevard entrance in the Excel. It has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet.
What happens if I arrive late?
If you are late or experience any travel issues, please speak to one of our stewards at our exhibition upon arrival and they will try and accommodate your booking at the next available slot. This is not guaranteed.
Can I bring animals?
The exhibition is not suitable for animals.
Is there Wi-Fi at the exhibition?
Excel London has free to access and fast Wi-Fi, which is suitable for browsing, social media, and email. When you arrive at the venue, sign in to '_Excel VISITOR ONLY Wi-Fi' and follow the instructions.
Is there a prayer room?
Excel London has a prayer room that can be accessed through the grey door next to the S9 entrance on the boulevard.
Accessibility
How do I book a ticket for my Companion/PA?
Companion/PA tickets are available for carers. Please contact our support team and provide valid supporting documentation so we can arrange a companion ticket alongside your Timewalk Exhibition booking.
Is there step free access to the venue?
Immerse LDN at Excel London Waterfront offers step-free access via the ramp leading to the waterfront entrance; however, this is not available through the main West entrance to Excel London. At Custom House station, lifts are available from the platform to the bridge. If arriving through Prince Regent DLR station, lifts provide direct access to the venue via a footpath entrance.
For more information about accessibility facilities, please visit the Excel London Accessibility Information page. Is the venue wheelchair accessible?
Yes, both Immerse LDN at Excel Waterfront and Timewalk Exhibition are fully wheelchair accessible. For specific accessibility queries, please contact: accessibility@Excel.london Are wheelchairs available to rent?
Wheelchairs and mobility scooters can be hired free of charge from Excel London (subject to availability). Advance booking is recommended via the Mobility Equipment Booking service. Where are the accessible toilets?
Accessible toilets are located on the left-hand side of the entrance area.
Are service dogs allowed?
Yes, assistance dogs are welcome, including ADUK-certified dogs, dogs from accredited training organisations, and owner-trained assistance dogs. Please note that entry may be refused if a dog’s behaviour does not meet the required standards.
According to the Equality and Human Rights Commission, assistance dogs should be trained to:
Remain with their owner at all times and not roam freely
Sit or lie calmly beside their owner
Avoid fouling in public spaces
All assistance dogs must be kept on a lead throughout the visit.
Will there be strobe lights?
Yes, strobe lighting effects are used during the exhibition and may affect guests with photosensitive epilepsy.
Is the exhibition accessible for deaf people?
The exhibition is primarily visual, making it accessible for deaf guests. A written script for the experience is also available — please email support@demmuseums.com for further information. Is the exhibition accessible for guests with visual impairments?
The exhibition combines both visual and audio elements. Audio transcripts are available for all panels and artefact descriptions throughout the experience.
Can electric mobility scooters be used in the exhibition space?
Due to fire safety and evacuation requirements, unfortunately, electric mobility scooters are not permitted within the exhibition space. The experience has been designed to ensure safe and comfortable access for all visitors.
Guests using electric mobility scooters may transfer to a standard manual wheelchair during the exhibition, where appropriate.
